Prepare payment bug on your account

If you try to purchase something on Google Play but your payment is declined or won't process, try the steps below.

Troubleshoot Payment and Club Problems

If you lot've bought something so have a trouble with or question about information technology, see bug with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the pinnacle, select Alerts Notification bell icon.
  3. If you have a red alert, enter your payment information and wait for the squad to reply.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If there'southward a trouble with one payment method you can endeavour paying with a different 1.

  1. On your Android phone or tablet, open up the Google Play Store app Google Play.
  2. Go dorsum to the particular y'all want to buy & tap the price.
  3. Tap the electric current payment method.
  4. Choose a different payment method or add a new i.
  5. Follow the onscreen instructions to complete your purchase.

Set credit and debit card errors

There may be a problem with your credit or debit menu if you see ane of the following error messages:

  • "Unable to process payment: depression card balance"
  • "Unable to complete transaction. Please use another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired carte du jour"
  • "Right this card info or try another card"

To fix these errors, effort the following steps:

Make sure your card & address data is up to date

Expired credit cards or erstwhile billing addresses are a common reason for payments non to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the buy.
  3. Check the expiration engagement of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your carte address matches the accost in Google Payments

If your credit card is registered to a different address that tin can crusade the payment to be declined. Bank check the aught code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the buy.
  3. ClickEdit.
  4. Cheque that the accost listed matches the billing accost of your carte du jour.
  5. If needed, update the accost.

And then, effort your buy once again.

Submit any actress information that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. We will not be able to process the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined considering of insufficient funds. Check your account to make sure you accept enough to consummate the purchase.

Contact your bank or carte issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to ask well-nigh the transaction and see if they know the reason for the pass up.

Prepare errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Souvenir Cards, and more than)

If yous see "Your payment was declined due to an result with your account"

If you lot see this message, information technology might exist because:

  • We saw a suspicious transaction on your payments contour.
  • We need a fiddling more information to protect your account against fraud.
  • We need a little more information to comply with Eu police force (Customers from European Spousal relationship member states simply).

To assist set up these issues:

  1. Go to the payments center.
  2. Take action on whatsoever errors or requests in the payments centre.
    • You lot might demand to verify your identity before you can buy anything through your Google Account.
  3. Make sure your proper name, accost, and payment information are up to engagement.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, try the following:

  • Brand sure you're continued to your carrier network, straight or by wi-fi.
  • Make sure you've added direct carrier billing equally a payment method.
  • Make sure you're using the local currency.

If y'all even so accept problems, contact your mobile phone service provider for assist.

If y'all can't add together a payment method or have a trouble with a dissimilar payment method

If you're having a problem with a different payment method, go to Google Payments to set up the outcome.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide anything that's asked for.
  3. Bank check that your address is up to engagement.
  4. Bank check that the payment methods listed are the ones you want to use.

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card earlier yous tin use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If yous take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the carte that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within ii days, you lot'll find a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the viii-digit lawmaking.

If y'all effort to verify the payment method again:

  1. Ostend which carte du jour you want to verify.
  2. Check how long agone yous tried to verify your carte.
    • If less than 2 days: Wait up to 2 days.
    • If more than than 2 days: Check your card statement. You should find a temporary charge from Google chosen "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "carte du jour is ineligible"

You can't apply this card for this purchase. Endeavor to make the purchase again with a different carte du jour.

If the carte y'all want to utilize isn't listed, follow the on-screen instructions to add a new menu.

If you use dual SIM card devices

Check if the right SIM carte is in slot 1 and remove any SIM card from slot 2.

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